Global Service Management (GSM) is a powerful, unified platform that connects your administrative backend with your field technicians, ensuring zero downtime, perfect inventory tracking, and real-time SLA management.
Cloud Synced
Real-time Access
Data Loss
Role-based Access
From the moment a complaint is logged to the final resolution, every step is optimized for speed and accuracy.
Call centers or clients log a detailed service request in the web portal.
The system automatically routes the ticket to the optimal branch and technician.
Technicians receive instant alerts, scan parts, and update status via the mobile app.
Managers review real-time reports, SLA compliance, and warranty validations.
GSM is available in two powerful versions. Pick the one that fits your workflow.
The battle-tested, reliable platform built on robust Laravel architecture. Trusted by service centers for comprehensive operations management.
The modern, blazing-fast experience built on Next.js. Real-time updates, enhanced UI, and the latest features & improvements.
Designed natively for the platforms you use. Powerful web management for administrators and an agile mobile experience for on-field technicians.
The central hub for administrative control. Monitor operations, manage branches, assign tasks, and view comprehensive reporting from a beautiful dashboard.
Empower your field agents with a lightning-fast native application. Scan barcodes, update statuses in real-time, and close jobs on the go.
Everything you need to run a world-class service center, packed into a single, intuitive platform.
Control multiple service centers under a single unified master portal. Assign managers to specific branches securely.
Track spare parts across branches. Monitor stock levels, handle requisitions, and manage part consumption per complaint.
Provide dealers with direct portal access to easily manage, track, and update their own customer complaints in real-time.
Streamlined employee salary processing, integrated with attendance, tasks, and branch performance metrics.
Automatically generate comprehensive tax and service invoices directly for brand warranty claims or out-of-warranty repairs.
A vast, searchable database of machine error codes equipped with media to help technicians quickly diagnose issues.
Keep track of day-to-day operational costs for individual service centers with categorized digital ledger entries.
Assign internal office tasks to employees, set due dates, and monitor completion status to boost team productivity.
A centralized, quota-managed cloud storage space for branches to store critical service documents, manuals, and records.
Automated 30-day penalty flags and out-of-warranty calculation systems built directly into the financial ledger.
Mobile app utilizes device cameras for rapid barcode and QR scanning to instantly verify product serial numbers and models.
Gain immediate insights into technician performance, part consumption, SLA adherence, and pending tasks.
Have questions or need support? Reach out to our team — we're here to help.
Access your portal now and manage your service operations with the full suite of GSM tools.